Careers

Network Administrator

DEFINITION

Under general direction designs, supports, maintains, and evaluates computer networking and telecommunication systems; installs, configures, and maintains both physical and virtual computer servers; maintains employee network, e-mail and card key access accounts; performs other related duties as assigned.

DIRECTLY RESPONSIBLE TO

Director of IT

SUPERVISION OVER

None; however, may lead, train, or participate in work team assignments.

DUTIES AND RESPONSIBILITIES

(This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification.)

Network Administration/Server Support

Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN);establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements; assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.

Telecommunications Support

Plans, recommends and assists in the design of telecommunications systems; researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling; researches, analyzes, troubleshoots and resolves telecommunications related problems; develops and implements telecommunications operational procedures; creates and/or modifies voicemail and call features; installs telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology; inventories telecommunications equipment.2

MINIMUM QUALIFICATIONS

Education

Any combination of education and training equivalent to possession of a bachelor's degree in computer science, information engineering or other related areas; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein. Possession of a Network Administration Certificate is preferred.

Training and Experience

Experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing and supporting Microsoft server technologies; experience supporting telecommunications equipment.

Knowledge of:

Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.

Skill and Ability to:

Plan, design, and maintain data networks and servers; provide technical support to users; administer day-to-day operation of networks and servers; implement LAN/WAN maintenance and management procedures; communicate effectively in both oral and written form; explain technical concepts in non-technical terms to clients and staff; read, interpret and apply technical instructions; keep current by reading, interpreting, and applying information on technological changes and updates; prepare clear and concise written communications; research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects; ability to learn new software and hardware packages; adapt to changes in technology; work independently and as a team member; establish and maintain cooperative working relationships with all those contacted during the course of work.

Please send Cover Letter & Resume to:

Theresa Feild:
tfeild@cogic.org

Click here for printable version

Junior Systems Administrator

Company Overview

Church Of God In Christ Inc. is the leading Pentecostal denomination in the world. With a rich history extending back over a century and roots of the church reach into over 26 countries, the church evangelism focus is clearly changing lives with the message of Jesus Christ. Headquartered in Memphis Tennessee the headquarters campus is the hub of information for the denomination.

Summary: Provides technology infrastructure and application support to all Preferred employees. Initial point of contact and first line technical support for corporate headquarters and remote sites in addressing/resolving questions concerning Information Technology issues. Required to respond to a large volume of calls in an interrupt-driven environment while also providing a high degree of user satisfaction. Generate daily status logs. Produce daily and weekly reports as scheduled and perform planned and approved maintenance tasks. Maintain equipment inventory. Responsible for providing coverage in support of a 24 hour by 7 days per week business.

Work Assignment: Work is assigned according to user requests, trouble reports, approved budgeted purchases requiring hardware/software installation, Information Technology goals set by management, and daily tasks in support of all systems. Work instructions are provided, reviewed and approved by the I.T. Director, with a plan and priority assigned when the task is developed. Weekly meetings are conducted to review outstanding issues and to reassign/prioritize all tasks.

Essential duties and responsibilities include the following. Other duties may be assigned as deemed necessary by management to accomplish business objectives.

Help Desk Administration

On a daily basis, support the user community. Helps answer all trouble calls/emails and enters work orders in the help desk tracking system.
Proactively provide services that meet or exceed customer expectations and service levels.
Supports corporate applications; internal local and remote corporate servers, user desktops, remote and traveling users, e-mail, and system access.
Assist end users, I.T. staff, and vendors with resolution of Hardware and Software problems.
Respond to production problems promptly and in a professional manner.
Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
Assists with the purchase of software, hardware and other IT supplies.
Promotes responsible usage and care of corporate equipment.

Network and Corporate Systems

Understands the issues involved with administering and maintaining corporate infrastructure, including hardware and software, network connectivity, Internet access, email, etc.
Assists with the administration and maintenance of the telephone system, including telephone switches and deployment of phones.
Creates telephone, network and email accounts for new users.
Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
Monitor computer and network systems using provided utilities. Interpret error and informational messages from monitoring software or applications program, and performs required actions.
Assists with backup, archiving, and recovery of system and user data.
Ensure security procedures are followed while completing assignments on all servers, applications, data, hardware, software, file systems, e-mail, internet access, phone systems, voice-mail, and the network. Communication
Answer internal calls from users regarding IT issues and responds to their needs as they arise.
Communicates with internal clients in a timely and professional manner maintaining confidentiality.
Actively communicate status of systems and current problems to IT staff, departments, management, and system users when required.
Actively applies feedback received to day-to-day work and strives to improve performance.

Teamwork

Displays a helpful attitude towards all employees.
Demonstrates flexibility in day-to-day work.
Responds in a positive manner to tasks assigned by IT team members.

Internal Operations

Accurately completes and submits status reports in a timely manner.
Document events including all system changes, user issues, and system errors. Complete all entries in the event tracking and call logs.
Maintain Help Desk procedure and IT systems documentation to remain current.
Occasional travel required for scheduled facility site visits, site surveys and moves/adds/changes.
Complies with all Preferred corporate policies and procedures.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

Computer certificate from training institute or Associates (A.A. or A.S.) degree in Information Technology or related field.
Experience supporting a corporate network and systems.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of variables in situations where only limited information may be available and limited standardization exists.
Ability to interpret a variety of instructions furnished in written and oral formats.

Computer Skills:

To perform this job successfully, an individual should have knowledge of the Microsoft suite of products, Office, Exchange, Active Directory, and networking infrastructure.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Please send Cover Letter & Resume to:

Theresa Feild:
tfeild@cogic.org

Click here for printable version

Church Of God In Christ, Inc. 930 Mason Street, Memphis, TN 38126