- Our Foundation
Under general direction designs, supports, maintains, and evaluates computer networking and telecommunication systems; installs, configures, and maintains both physical and virtual computer servers; maintains employee network, e-mail and card key access accounts; performs other related duties as assigned.
DIRECTLY RESPONSIBLE TO
Director of IT
None; however, may lead, train, or participate in work team assignments.
DUTIES AND RESPONSIBILITIES
(This position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in this classification.)
Network Administration/Server Support
Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN);establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyzes, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements; assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
Plans, recommends and assists in the design of telecommunications systems; researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling; researches, analyzes, troubleshoots and resolves telecommunications related problems; develops and implements telecommunications operational procedures; creates and/or modifies voicemail and call features; installs telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology; inventories telecommunications equipment.2
Any combination of education and training equivalent to possession of a bachelor's degree in computer science, information engineering or other related areas; such education should be at a level which demonstrates the ability to perform duties comparable to those listed herein. Possession of a Network Administration Certificate is preferred.
Training and Experience
Experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support; experience installing and supporting Microsoft server technologies; experience supporting telecommunications equipment.
Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
Skill and Ability to:
Plan, design, and maintain data networks and servers; provide technical support to users; administer day-to-day operation of networks and servers; implement LAN/WAN maintenance and management procedures; communicate effectively in both oral and written form; explain technical concepts in non-technical terms to clients and staff; read, interpret and apply technical instructions; keep current by reading, interpreting, and applying information on technological changes and updates; prepare clear and concise written communications; research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects; ability to learn new software and hardware packages; adapt to changes in technology; work independently and as a team member; establish and maintain cooperative working relationships with all those contacted during the course of work.
Please send Cover Letter & Resume to:
Church Of God In Christ Inc. is the leading Pentecostal denomination in the world. With a rich history extending back over a century and roots of the church reach into over 26 countries, the church evangelism focus is clearly changing lives with the message of Jesus Christ. Headquartered in Memphis Tennessee the headquarters campus is the hub of information for the denomination.
Summary: Provides technology infrastructure and application support to all Preferred employees. Initial point of contact and first line technical support for corporate headquarters and remote sites in addressing/resolving questions concerning Information Technology issues. Required to respond to a large volume of calls in an interrupt-driven environment while also providing a high degree of user satisfaction. Generate daily status logs. Produce daily and weekly reports as scheduled and perform planned and approved maintenance tasks. Maintain equipment inventory. Responsible for providing coverage in support of a 24 hour by 7 days per week business.
Work Assignment: Work is assigned according to user requests, trouble reports, approved budgeted purchases requiring hardware/software installation, Information Technology goals set by management, and daily tasks in support of all systems. Work instructions are provided, reviewed and approved by the I.T. Director, with a plan and priority assigned when the task is developed. Weekly meetings are conducted to review outstanding issues and to reassign/prioritize all tasks.
Essential duties and responsibilities include the following. Other duties may be assigned as deemed necessary by management to accomplish business objectives.
Help Desk Administration
Network and Corporate Systems
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Please send Cover Letter & Resume to: